Terms and Conditions
1. ABOUT US
1.1. We are TPIER LTD of 71-75 Shelton Street, London, England, WC2H 9JQ (“Transfer Pier”, “we”, “us”, or “our”).
1.2. To contact us, please email info@transferpier.com.
1.3. These Terms were last updated on Saturday, 10th of May, 2025, and are the current and valid version.
1.4. The Transfer Pier logo, as well as related marks, emblems, and images, are the copyright of Transfer Pier. All rights reserved © 2025 Transfer Pier .
2. CHANGES
We may amend these Terms unilaterally by publishing amended conditions and, in some instances, via e-mail or in any other manner. Amendments shall be effective at the time of publishing. If you continue to use our Services after we publish such amendments, you shall be deemed to have accepted those amendments, and you have no claims against us as regards the amendments made to these Terms. If you do not agree to the amended conditions, you must discontinue the use of our Services.
3. TERMINATION
3.1. You can close your account and end this agreement at any time for any reason.
3.2. We can close your account and end this agreement at any time for any reason by giving you one month’s notice unless there are exceptional circumstances.
3.3. We may close your account and end this agreement immediately without notice if there are exceptional circumstances or if you seriously break the agreement or act
maliciously. A serious breach includes breaking any key obligation that is essential for
us to continue providing our Services.
4. ACCOUNT
4.1. To create an account, you will need to:
4.1.1. Access our App and select “Sign up”.
4.1.2. Verify your mobile, provide the required information, agree to these Terms by marking the “Accept Terms and Conditions” checkbox and click “Finish”.
4.2. To complete your registration, you must verify your mobile number. A one- time passcode will be sent to the number you provided. If you do not verify your mobile, the account creation process cannot be completed.
5. USING OUR SERVICES
To complete your registration as a customer, you need to:
5.1. fill out the registration questionnaire and provide all required supporting documents
5.2. complete the identity verification process,
5.3. follow the instructions provided throughout the registration process.
6. ACCURACY OF INFORMATION
You are required to provide accurate and complete information, along with any documents we request, so that we can verify the details you have submitted Terms and Conditions
7. IDENTIFICATION
7.1. You must verify your identity using a valid ID document that meets legal requirements and is accepted by us.
7.2. Identity verification can be completed using a communication method approved by Transfer Pier or through digital identification, as guided in the system.
8. DOCUMENT REQUIREMENTS
8.1. You must provide original documents or copies that are notarised or officially certified.
8.2. All documents must be valid, and the information must exactly match the details you gave us. We will treat submitted documents as authentic and accurate unless we have reason to doubt them.
8.3. If your documents are issued in another country, we may require them to be legalised or have an apostille, unless an international agreement says otherwise.
8.4. If your documents are in a foreign language, we may ask for a certified translation into English or another language we understand. The translation must be done by a sworn translator. You are responsible for all costs related to preparing, translating, and
certifying the documents.
8.5. If a document does not meet our requirements or appears incorrect, we may suspend the service and request additional documents.
8.6. Each document must be submitted separately.
9. KNOW YOUR CUSTOMER (KYC)
9.1. We follow UK and international measures to prevent money laundering, terrorist financing, and tax evasion and apply sanctions. This means we need to understand our customers, their connections, activities (including economic activities), and the origin of their assets.
9.2. Based on these requirements, we have the right and obligation to:
9.2.1. Regularly check the identification information of you or your representative (if you are a business), and request additional documents, such as citizenship, business ownership details, and board members.
9.2.2. Regularly request information about your activities, including details on connected persons, transaction purposes, and the legal source of assets.
9.2.3. Request documents supporting your transactions (e.g., sales or lease agreements) and information about other parties involved.
9.2.4. Monitor how you use our services.
9.2.5. Refuse services or impose temporary or permanent restrictions on your account, such as freezing assets, if:
9.2.5.1. You fail to provide required documents.
9.2.5.2. A business customer submits conflicting documents about their representative.
9.2.5.3. A liquidation proceeding begins or a business is removed from the register.
9.2.5.4. We learn that an individual customer has passed away.
9.2.5.5. We cannot verify your information within a reasonable period.
9.2.5.6. We suspect you are involved in illegal activities or that a transaction may relate to money laundering or terrorist financing.
Terms and Conditions
9.2.5.7. You or your transactions are subject to sanctions or involve sanctioned individuals, countries, or goods.
9.2.6. If we suspect a security or fraud risk when using the service.
9.2.7. If we need to limit services to manage or reduce risks.
9.2.8. We will release or unblock your account once the issue is resolved.
9.2.9. We are not liable for any damage caused by freezing your account or services.
9.2.10. You understand that our decisions, such as suspending or closing your account, may be based on confidential risk management criteria, and we are not obligated to share these details with you.
10. TRANSACTION LIMIT
10.1. We may set daily, monthly, and yearly transaction limits for your account. If you wish to make a transaction that exceeds these limits, you may need to provide additional information and documents.
10.2. Your transaction will not be approved until all required documents have been reviewed and the information verified for accuracy.
11. APPLICABLE FEES
11.1. We will charge you the fees listed in our price list, applicable when a paid action or service is performed.
11.2. Fees will be displayed before the transaction is completed and must be paid in the applicable Fiat currency.
11.3. We and the customer may agree on a different fee than the one listed in our price list.
12. THIRD-PARTY LINKS
You may be able to access third-party websites or apps via links in our Services. We are not responsible for the availability, content, products, or services on those external sites. We do not endorse or control them, and using them is at your own risk.
13. PRIVACY AND DATA PROTECTION
13.1. We collect, use, and process your data in compliance with the UK’s Data Protection Act (“DPA”), the EU General Data Protection Regulation (“GDPR”), and other relevant legal acts.
13.2. We process your information according to our Privacy Policy, which is available at Transfer Pier Privacy Policy. By accepting these terms, you agree to comply with the Privacy Policy.
13.3. We may disclose information to legal authorities (e.g., courts, tax authorities) as required by law.
13.4. We may record communications for evidence purposes.
14. PROPRIETARY RIGHTS
14.1. All intellectual property (IP) rights for our services and systems, including platforms, software, and documentation, belong to Transfer Pier . You only have the right to access and use them under these Terms.
14.2. You are prohibited from using, reproducing, or distributing Transfer Pier ’s IP except as permitted by these Terms.
15. SERVICE INTERRUPTIONS AND SECURITY
Terms and Conditions
15.1. We may temporarily interrupt our Services for maintenance, upgrades, or security reasons.
15.2. We will notify you of planned interruptions at least 5 business days in advance.
15.3. We will inform you of any unplanned interruptions as soon as possible.
15.4. You are responsible for ensuring compliance with legal requirements for transmitting information over networks when using the service.
16. COMPLAINTS
16.1. To file a complaint, email us at info@transferpier.com.
16.2. Complaints should be submitted in English.
16.3. We will handle complaints fairly and respond in English.
16.4. We will respond to complaints in writing within one month of receiving them. For transaction-related complaints, we generally respond within 15 business days.
16.5. If we cannot resolve the dispute, you can contact the Financial Conduct Authority.
17. COMMUNICATION OF NOTIFICATIONS
17.1. Communications between us will be via email.
17.2. Any email sent will be considered received on the next business day after being sent.
18. REPRESENTATIONS AND WARRANTIES
By accepting these Terms, you confirm that you:
18.1. Are at least 18 years old and have read and agree to these Terms and the Privacy Policy.
18.2. Understand the risks involved with using crypto-assets and are responsible for determining the suitability of our services.
18.3. Will comply with all tax laws in your country related to income from our services.
18.4. Have provided accurate, up-to-date information and will update it as necessary.
18.5. Ensure that any crypto-assets you transfer are legally yours and originate from legal sources.
18.6. Will not use our services for illegal activities such as money laundering or terrorist financing.
18.7. Are responsible for the security of your login credentials.
18.8. Will notify us immediately if your details change or if you identify a security breach.
19. OUR OBLIGATIONS AND RESPONSIBILITY
19.1. We are not responsible for storing or holding your crypto-assets or fiat currencies. We provide services to manage and transfer your crypto-assets.
19.2. We will inform authorities if we suspect fraud or criminal activity.
19.3. We will use reasonable diligence to provide services according to these Terms.
19.4. We are not liable for delays or interruptions caused by internet failures, third-party actions, incorrect wallet addresses, or your errors.
20. LIMITATIONS OF LIABILITY
20.1. We will provide our Services with reasonable care and diligence.
20.2. We will endeavour to make our Services available except in instances of planned maintenance, for which we will give 24 hours’ notice via our website, mobile application or by alerting you through our Services.
20.3. For unscheduled maintenance during normal business hours (UK time) or otherwise,we will endeavour to give you advanced notice via our website, mobile application or
by alerting you through our Services.
Terms and Conditions
20.4. Due to the nature of the internet, technology and cooperation with third-party providers, our Services is provided on an ‘as available’ and ‘as is’ basis. This means that we are unable to promise that your use of our Services will be uninterrupted, without delays or error-free. We give no commitments relating to the performance or availability of our Services and, to the extent we are able to do so, we exclude any commitments that may be implied by law.
20.5. We are not responsible, to the extent permitted under any applicable law, for any delays in performing transactions or any other obligations if caused by circumstances beyond our control, such as changes in the law, withdrawal of a foreign currency, strikes or labour disputes, imposition of sanctions over a beneficiary or natural disasters.
20.6. We will notify you as soon as we can if we are unable to perform a transaction for any of these reasons, and will take reasonable measures to secure the return of any money.
20.7. In the event that we make a payment transfer that is not in accordance with your instructions (for example, we send the transfer to the wrong receiver), we will refund you that payment in full.
20.8. For security reasons, we recommend that you only send money through our Service to people you know personally.
20.9. If you choose to pay third parties for goods and services using our Services, you acknowledge that Transfer Pier has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services, and that any such use of our Services is entirely at your own risk.
20.10. In case of an unauthorised payment or a payment that was incorrectly executed due to our error, we shall, at your request, immediately refund the payment amount, including all fees deducted. This shall not apply:
20.10.1. where the unauthorised payment arises from your failure to keep your account details safe;
20.10.2. if you have acted fraudulently;
20.10.3. if you have intentionally or by gross negligence failed to comply with the terms of this agreement;
20.10.4. if you fail to notify us as soon as possible of the loss of your password, passcode, or of any other events that could reasonably be expected to compromise the security of your account.
21. FORCE MAJEURE
Transfer Pier will not be held liable for any act, event, or circumstance that is not reasonably within its control (“Event of Force Majeure”). This only applies if,
21.1. despite exercising reasonable diligence, Transfer Pier cannot prevent, avoid, or remove the Event of Force Majeure; or
21.2. The effects of the Event of Force Majeure materially and adversely impair Transfer Pier ’s ability to fulfil its obligations despite all reasonable precautions, due care and
alternative measures.
22. OTHER IMPORTANT TERMS
22.1. These Terms and any document expressly referred to in it constitute the entire agreement between us regarding their subject matter and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in Terms and Conditions these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
22.2. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
22.3. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining
conditions will remain in full force and effect.
22.4. These Terms, its subject matter and its formation, and any other disputes or claims in connection therewith, are governed by the laws of England and Wales. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such disputes or claims. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.