From account to settled transfer
in six structured steps.
Every transfer on TransferPier follows a defined compliance lifecycle — visible to you at every stage, with no steps hidden behind the interface.
Create your account
Register with your email and choose a password. A referral code can be entered at this stage — attribution is locked to the signup event and cannot be changed afterwards.
Verify email, phone, and complete KYC
Confirm your email address and phone number via OTP. Then submit your identity documents for KYC review. Verification unlocks money movement and sets your transfer limits.
KYC review timing depends on the verification tier and whether additional information is requested.
Add and verify a beneficiary
Enter your recipient's IBAN and full legal name. TransferPier validates the IBAN format and bank routing, runs real-time sanctions screening, and requires an OTP before the beneficiary is saved to your list.
Beneficiaries that fail sanctions checks enter a blocked state. Review decisions are not overrideable by users.
Review your transfer quote and fees
Before any money moves, you see a binding quote: send amount, fee amount, net received by beneficiary, and quote expiry time. No hidden charges are added after confirmation.
Upload supporting documents if requested
Higher-value transfers or compliance-flagged transactions may require source-of-funds documentation or a transfer purpose statement. Uploads are securely associated with the specific transfer and reviewed by the compliance team.
Not required for every transfer. Transfers held for documentation cannot be cancelled until the review period expires.
Track status through to receipt
Monitor your transfer in real time: pending → compliance review → in settlement → completed. On completion, a downloadable PDF receipt and a full immutable audit log entry are generated automatically.
Failed transfers display a specific failure code and reason. Funds are returned to your account balance within the stated timeline.
What to expect at each stage.
How long does KYC take?
Your account shows the current KYC status and any required next action. You will receive a notification when the status changes.
Can I send before KYC is approved?
No. Money movement — transfers, wallet deposits and withdrawals — requires an approved KYC status. You can add beneficiaries and review fees while KYC is pending.
What happens if my transfer is flagged for compliance review?
The transfer enters compliance review. Supporting documents may be requested, and status updates remain available in transfer tracking.
Can I cancel a transfer already submitted?
Transfers can be cancelled while in the pending state before funds are debited. Once in settlement, cancellation is not possible. If a transfer fails, funds are returned automatically.
Are referral codes valid indefinitely?
Referral codes are subject to expiry and programme rules set at issuance. The referral landing page shows the current validity status of the code at the time of access.
Ready to start your first transfer?
Create an account and complete the required verification steps.